DELIVERY & RETURNS
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DELIVERY & RETURNS
Shipping and delivery
Nordic Motor Center supplies goods all over the world. The shipping cost are always included in addition to the price of the item. The current shipping price for the item is shown at checkout depending on the weight of the item and the country in which the item is to be delivered. When you shop in our webshop, you can choose to have the item sent to you by DHL or to collect the product at Nordic Motor Center.
- Shipping with DHL
- Pick up at Nordic Motor Center - free of charge
The delivery time of the products in our webshop are estimated deliveries. The delivery time of the item is shown on the specific product page on the site and on the order confirmation. If Nordic Motor Center is unable to deliver a product within the stated expected delivery date, you will be contacted regarding the delay and will be notified with a new delivery time. Nordic Motor Center is not liable for late or missing goods.
Shipping with DHL
Nordic Motor Center send goods worldwide with the transport company, DHL. DHL will ship the goods to the shipping address that you stated in your account or at the checkout.
Pick up at Nordic Motor Center
As a customer, you always have the opportunity to pick up your order at our location. Select pick up at checkout and you will not be charged any shipping costs.
When your order is ready, you will be notified by e-mail that the item is ready to be retrieved.
To pick up your order, bring order number and valid ID.
Unclaimed packages
If you do not pick up your package before it returns to us, you will receive a shipping and handling charge. Depending on the size and weight of the package, the shipping costs will be charged accordingly to the shipper's freight cost.
Transport damage
Should all or part of your order be damaged on delivery during transport, then it must be notified to our transportation department, select order as a subject in your message. Enter your order number to simplify the handling of your case.
Track your shipment
When your order leaves our warehouse you will get an e-mail with a tracking number so you can track your package at DHL.
If you have questions about shipping and delivery, please contact our transportation department.
Return of the old core/exchange unit within Sweden
The return shipment of the old core is included in the charged shipping cost. All return shipments within Sweden must be done by DHL and with the accompanying shipping documents on the product from Nordic Motor Center. Return shipments is booked at DHL by phone 0771-345 345. Attach the address tag on the goods. The sender's copy must the signed by driver, the sender's copy will retain you as a proof that the goods have been retrieved. Returns made by other means are not replaced.
Return of the old core/exchange unit from other countries
The return shipment of the old core is included in the charged shipping cost. All foreign return shipments must always be booked by Nordic Motor Center. To book a return shipment from abroad please contact our transport department at e-mail transport@nordicmotorcenter.se and Nordic Motor Center's transport department will book the return shipment for you. Mark your e-mail with booking return shipment of old core and order number for your purchase. You will find the order number on your order confirmation and on your invoice. Returns made by other means are not replaced.
When Nordic Motor Center has received and approved the old core, a credit invoice will be created of the core charge. The credit invoice of the old core charge shall primarily be used and deducted upon payment of an open debit invoice. If you do not have an open debit invoice to withdraw the received credit invoice with, you must notify Nordic Motor Center AB in writing, by mail or by e-mail to: administration@nordicmotorcenter.se, with your bank information. Then your credit invoice will be refunded to you as soon as possible.